Reference

How 0an Handles Your Personal Data

At 0an, we treat the personal data you share with us as a responsibility, not a resource.

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0an How 0an Handles Your Personal Data
REACH THE PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we hold your data, want to request a copy of what we have on file, or need to raise a concern about how your information was processed, our dedicated privacy contact paths are listed below. We aim to respond to all privacy requests within five business days of receipt.

Team online

Email Privacy Request

Send a written request to our privacy team at the address listed on 0an.net. Include your registered account email so we can locate your record and respond accurately within the committed timeframe.

Live Chat Support

Open the live chat widget on 0an.net and tell the agent you have a privacy matter. The agent will escalate to the privacy team and confirm a reference number for your request on the same session.

Written Post

For formal written requests, post a signed letter to the registered address shown in our Terms document on 0an.net. Include a copy of the identity document linked to your account so we can verify the request securely.

HOW WE PROTECT YOU

Data Handling, Security and Your Account

Security at 0an is built into the account layer, not bolted on as an afterthought. Encryption, access controls and periodic audits form the practical backbone of how your data stays yours.

Encryption at Rest and in Transit

All personal data stored on 0an servers is encrypted at rest. Every connection between your device and 0an.net uses TLS, meaning your UPI or PhonePe session details are protected the moment they leave your device.

Cookie Use and Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. You can adjust cookie preferences in your browser settings at any time; opting out of analytics cookies does not affect your account access.

Account Security Practices

Your 0an account is protected by password hashing and optional two-step verification. We never store your raw password. If we detect an unusual login pattern from a new device or region, we flag the session and may ask you to re-verify.

Data Retention Schedule

We retain account data for as long as your account is active and for the period required by applicable Indian law after closure. Payment records — including UPI reference numbers and Paytm transaction IDs — are held for the minimum period required by financial regulation.

Your Right to Access and Correction

You may request a full export of the personal data we hold on your account at any time. If any detail is inaccurate — name, contact email, linked phone number — you can request a correction through the privacy email channel and we will update it promptly.

Third-Party Data Sharing Limits

We share your data only with processors directly needed to run your account: payment gateways for UPI, Paytm and PhonePe flows, identity verification services where local law requires it, and fraud-prevention partners. We do not sell data to marketing agencies.

Common Questions About Your Data at 0an

The questions below address the privacy concerns we hear most from people who hold an account with us. If your question is not answered here, reach out directly through the contact paths listed in the section above.

We collect your name, email address, mobile number and the identity document you submit for verification. When you make a deposit, we also receive the transaction reference from your UPI, Paytm or PhonePe provider — we do not see or store your full bank credentials.

No. We do not sell or rent your personal data to marketing companies or data brokers. The only third parties who receive your data are the payment processors handling your UPI, Paytm or PhonePe transactions and the identity verification service we use where local law in India requires it.

We retain core account records for the period mandated by applicable Indian financial and gaming regulations after account closure. Once that retention period ends, personal identifiers are deleted or anonymised so they can no longer be traced back to you.

Yes. Send a data access request to our privacy email with your registered account address. We will compile and send a structured export of every personal data field we hold on your record, typically within five business days of verifying your identity.

Contact the privacy team by email or live chat and specify which field is incorrect. We will verify the correction against your identity documents and update the record. For name changes you will need to supply a supporting document such as a government-issued ID.

We use strictly necessary cookies to keep your session active and analytics cookies to monitor page performance. You can block or delete analytics cookies via your browser settings without losing access to your account. Blocking strictly necessary cookies may prevent login from functioning correctly.

Raise the concern directly with our privacy team by email first; we will investigate and respond within five business days. If you remain unsatisfied after our response, you have the right to escalate to the relevant data protection authority under applicable Indian law.

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