Reference

Legal terms for India accounts

0an keeps its account terms, privacy rules, cookie choices and India access conditions in one legal centre so you can decide before you open an account.

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0an Legal terms for India accounts
CONTACT ROUTES

Legal contact paths for India

Legal questions need clear routing, so we separate policy queries from general account help. Use the route that matches your request and include your account email, mobile number and relevant payment reference when needed. We do not ask for your password in any legal query. If your request concerns access, privacy, cookies or document checks, our team will confirm receipt and tell you what extra proof is needed.

Team online

Legal email

Use the legal mailbox for privacy requests, account data questions, cookie concerns and written legal queries. Include your registered email and the specific page or clause you want us to examine.

Account chat

Use live chat when a legal query is tied to account access, KYC status or a blocked action. The team can verify your identity, create a case and route it to the policy desk.

Document requests

Send document-related queries through the secure upload link given by support. We accept clear images, matching payment receipts and identity proof, then record the request against your account case.

DATA CARE

How we manage legal data

Our legal process is built around clear records and limited access. We record why data is collected, who may handle it and how long it needs to stay in our systems.

Data collection

We collect the account, wallet and device details needed to run legal checks, prevent duplicate account actions and answer your data requests. Each data point is tied to a stated account purpose.

Cookie choices

Cookies help remember language, session status and security signals. You can change browser settings at any time, though some legal and account checks may need session cookies to work correctly.

Account security

Password resets, device checks and mobile verification reduce unauthorised access to legal records. If we see unusual activity, we may pause account actions until you confirm the request.

Retention periods

We keep account, KYC and payment records for the period required by law, dispute handling and audit needs. When a record is no longer required, it is deleted or anonymised.

Change requests

You can ask us to correct account details, update contact data or remove eligible records. We may need identity proof before acting, especially when payment references are involved.

Third-party sharing

Payment processors for UPI, Paytm, PhonePe and Google Pay may receive transaction details needed to process or trace payments. We do not sell account data to ad brokers.

Legal questions before you join

These answers explain how the legal page affects your account, your data and your access from India. They are written for practical account decisions, not abstract policy reading. If your case involves a payment trace, KYC document or access restriction, send the exact reference so we can respond with the right record.

They apply when you access the site, create an account, use the wallet, submit KYC documents or contact us about your data. Availability depends on local law and is limited to areas where local law permits.

Indian state and local rules can affect whether account access is available to you. If your location is restricted or unclear, we may pause account actions until the legal position is checked.

We may keep your name, contact details, device signals, KYC records, wallet history and payment references. These records help confirm identity, answer disputes, meet legal duties and protect your account from unauthorised access.

Yes, you can ask us to correct inaccurate details, update contact data or remove eligible records. Some records, such as KYC or payment traces, may need to stay for legal or audit reasons.

We store transaction IDs, timestamps and wallet references so deposits and withdrawals can be matched to your account. These details are used for reconciliation, dispute handling and lawful requests from payment partners.

Cookies help keep your session active, remember language choices and detect unusual account behaviour. You can manage cookies through your browser, but some legal and security checks may not work without them.

Use the legal email for privacy, cookie, account-data and terms questions. For urgent account access issues, start with chat so your identity can be checked and a legal case can be opened.

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